Yellowknife Main Office:
T - 867-766-6000
E - travel@topoftheworldtravel.com
After-Hours Emergency Service*
1-855-536-6111
*additional fees apply
OUR TEAM
SUSAN MERCREDI, CTC - OWNER/PRESIDENT
Meet Susan Mercredi, a seasoned travel industry professional who began their journey in 1978 and became a Founding Partner of TOTW Travel in 1990. Susan has explored diverse destinations, including Colombia, French Polynesia, Croatia, and more. With a passion for respectful travel and an eye for unique memories, Susan offers valuable travel tips. Among the numerous destinations, Moorea in French Polynesia holds a special place in Susan's heart. From helicopter landings in Alaska to exploring the ancient city of Ephesus in Turkey, Susan has curated unforgettable travel moments.
CINDY ROMANOW, CTC - OWNER/SENIOR TRAVEL ADVISOR
Meet Cindy, a travel industry veteran with over 38 years of experience and the co-founder of TOTW Travel for over 28 years. Cindy's extensive travels cover all continents (except Antarctica), offering a wealth of knowledge to clients. Her practical travel tips include packing light, observing local laws, and having a basic knowledge of the destination.
With a particular fondness for the Middle East and a passion for cultural experiences, Cindy's travel style revolves around fun education. She enjoys exploring diverse flavors, especially relishing Moroccan cuisine. When not globetrotting, Cindy appreciates staff parties, with her favorite memory being a delightful sleigh ride through Jasper Park Lodge, culminating in a cozy bonfire with hot beverages.
BREANNA BRAY, CTC - OFFICE MANAGER
Meet Breanna, a Team TOTW member since 2009, bringing a decade of industry experience and a fresh perspective to TOTW Travel. Breanna's wanderlust has taken her to diverse destinations, from Mexico to the serene landscapes of Maui.
Her travel tips emphasize capturing moments through pictures and savoring each experience. A lover of adventure, Breanna's favorite place to travel is Maui, offering beauty and relaxation for every traveler. Her best travel moment? A game-park drive through Udawalawe National Park in Sri Lanka, witnessing elephants in their natural habitat.
When not globetrotting, Breanna enjoys the magic of Christmas at Jasper Park Lodge, her favorite staff party location. From horse-drawn carriage rides in Jasper to winter wonderland hot-spring visits in Banff, Team TOP knows how to create unforgettable staff party moments.
CATHERINE ROWE, CTC - TRAVEL ADVISOR
Meet Catherine, a seasoned travel professional with 25 years of industry experience and over 12 years at TOTW Travel. Catherine has explored the USA, Mexico, South Africa, Europe, and various Canadian provinces and territories.
Her travel philosophy is simple: enjoy the food. Catherine is game for exploring anywhere new, driven by a love for learning about diverse places. Best travel moments for her involve walking through castles and ancient battlefields, immersing herself in rich history.
Catherine's must-have travel accessory is a lightweight scarf or sarong, versatile for various uses. As a food enthusiast, she leans towards Italian cuisine. Whether at Jasper Park Lodge or engaging in a Minute to Win-It challenge, Catherine cherishes the laughter shared during staff parties.
She travels to discover the world, meet new people, try new foods, and create once-in-a-lifetime moments.
CAILEY MERCREDI - PAYROLL/HR MANAGER
Meet Cailey, a travel veteran with over 19 years of industry experience, all with TOTW Travel. Her journeys span Canada, USA, Europe, and the Caribbean.
Cailey's travel tips? Take a deep breath and keep it calm. She loves Hungary and Croatia for their culture and traditions. Best travel moment? The Voodoo Music Festival in New Orleans.
Her go-to travel accessory is the Yamuna Ball for post-travel relief. A fan of traditional cuisine, Cailey savors local foods on her adventures. Whether in a Buffalo Airways Plane Hangar or exploring new destinations, she values unique experiences during staff parties.
For Cailey, travel brings balance and a well-rounded perspective.
LI-CHEN HWATA - FINANCE MANAGER
Meet Li-Chen, a TOTW Travel professional with over 4 years of experience. She's explored Taiwan, Japan, and Hong Kong.
Li-Chen's travel tips? Pack light, dress comfortably, and use Ziploc bags for organization. Her favorite travel destination depends on the season; currently, she dreams of taking her 5-year-old son to Disneyland in Japan and Legoland in the States.
A memorable travel moment for Li-Chen was the Capilano Suspension Bridge in Vancouver in 2015. Her palate enjoys everything from Italian to Mexican, but nothing beats her mom's homemade Taiwanese food.
For staff parties, Li-Chen prefers anywhere away from Yellowknife, with the Fairmont Banff Springs being her favorite location so far. Her fondest staff party memory involves relaxed and happy moments during dinner, discovering the fun sides of her co-workers.
COREY PAQUIN - ACCOUNTING CLERK
Meet Corey, a TOTW Travel professional with over 3 years of experience. Corey has explored Canada, the United States, Dominican Republic, Mexico, France, Monaco, England, Czech Republic, Austria, Thailand, South Korea, Fiji, New Zealand, Hong Kong, Vietnam, Morocco, Costa Rica, Australia, Japan, and Colombia.
Corey's travel tips? Pack light, keep an open mind, and respect local culture. Japan is Corey's favorite destination for its convenience. A notable travel moment was immediate access to the London Eye pod, turning a 20-minute wait into 10 seconds.
Corey's quirky travel accessory? A small plastic toy pony showcased in front of landmarks. When it comes to cuisine, Corey enjoys exotic flavors that are hard to find back home.
Favorite staff party location? Edmonton, offering an opportunity to reconnect with friends. A memorable staff party moment? Introducing Carrot Dogs, a unique culinary creation, though not a big hit among fellow staff members.
